Legal Information

1. Who we are

Full name: Will Media Solutions (Pty) Ltd

Legal status: Private company registered in South Africa

Registration number: Being added to this page

Place of registration: South Africa, with the Companies and Intellectual Property Commission (CIPC)

Office bearer: Thabo Pitso, Director

2. How to reach us

Physical address: Being added to this page

Address for service of legal documents: Being added to this page

Telephone: +27 67 729 0625

Email: hello@willmediasolutions.com

Website: willmediasolutions.com

3. Industry bodies and codes of conduct

Will Media Solutions is not currently a member of any self-regulatory or accreditation body, and does not subscribe to a code of conduct or an alternative dispute resolution code.

If something goes wrong, email us first at hello@willmediasolutions.com and we will answer in writing. You may also lodge a complaint with the Consumer Affairs Committee under section 49 of the ECT Act.

4. What we offer

Marketing campaigns, described on our Services page, and websites, website chat assistants and tracking set-up, described on our Products page.

Before you agree to anything, we send you a written quote that sets out exactly what you will get for your business.

5. Prices and payment

Every price is quoted to you in writing before you agree, including any other fees or costs. Nothing is charged that was not in your quote.

Will Media Solutions is not VAT registered, so no VAT is charged on any quote or invoice.

Advertising spend on platforms such as Meta and Google is paid by you directly to the platform. It is never paid to us, and we never hold it.

You pay by EFT bank transfer to our business account, against an invoice. We never ask for, and never store, card details.

6. The terms that apply

Our Terms of Service apply to every engagement, together with the client service agreement you sign before work starts.

We email you a copy of your signed agreement to keep. You can also save or print this page and the Terms of Service from your browser at any time.

7. When the work is done

The start date and the timeline for your work are set out in your written quote, so you know them before you agree.

8. Your records

We email you your quote, your signed agreement and every invoice, so you always hold a full record of the transaction. Clients can also see their billing in the client portal, and you can ask us for a copy of anything at any time.

9. Cancellation and refunds

There is no minimum term. Monthly fees continue while your campaigns run and stop after 30 days' written notice from either side. Email is fine.

The once-off onboarding fee is not refundable once work has started, because that work is done at the start: the audit, the account set-up and the first campaign build.

We provide services, not physical goods, so there is nothing to return or exchange.

10. Your cooling-off right

If you are an individual (not a company) and you agree to our services online, section 44 of the ECT Act lets you cancel without reason and without penalty within seven days of the agreement. Any payment you made is refunded in full within 30 days of cancelling.

By law this does not apply where the services began, with your consent, before those seven days ended.

11. Security, privacy and checking before you send

This website is served over an encrypted connection. How we collect, use and protect personal information, including payment information, is set out in our Privacy Policy.

Every request form on this site lets you go back, change your answers or stop before you send. Sending a form does not commit you to anything: nothing is agreed until you accept a written quote and sign an agreement.